Question 1

What is KasPaws?

Accepted Answer

KasPaws is a platform that connects pet parents with trusted local pet care providers. It also includes a free Pet Alert Network to help find lost pets through community sightings.

Question 2

How do I create an account?

Accepted Answer

You can sign up using your email or Google account. After creating an account, you will choose whether you are a pet parent or a pet professional and complete a short onboarding process.

Question 3

Is KasPaws free for pet parents?

Accepted Answer

Yes. Creating an account, browsing sitters, and using the Pet Alert Network is free for pet parents. You only pay when you book a service.

Question 4

What areas does KasPaws cover?

Accepted Answer

KasPaws is a community-based platform. Sitter availability depends on your local area. The more sitters and pet parents who join, the stronger the network becomes in your neighborhood.

Question 5

What services can I book?

Accepted Answer

KasPaws offers dog walking, pet sitting, boarding, drop-in visits, training, and grooming. Available services depend on what each sitter offers.

Question 6

How do I find a sitter near me?

Accepted Answer

Use the Find Care page to search for sitters in your area. You can filter by service type, view profiles, read reviews, and compare options before booking.

Question 7

How do I cancel or reschedule a booking?

Accepted Answer

You can manage your bookings from the Bookings section of your account. Cancellation and rescheduling policies depend on the sitter's individual terms and how far in advance you make changes.

Question 8

How do payments work?

Accepted Answer

All payments are processed securely through the platform when you book a service. Sitters receive payouts after the service is completed. KasPaws does not store your full payment details.

Question 9

What is the Pet Alert Network?

Accepted Answer

The Pet Alert Network is a free feature that lets you report a lost or found pet and instantly notify KasPaws members in your area. Community members can report sightings on a map to help reunite pets with their families.

Question 10

How do I report a lost pet?

Accepted Answer

From the Pet Alerts section, tap "Report Lost Pet" and add a photo, description, and last known location. Your alert will be sent to nearby KasPaws members immediately.

Question 11

Do I need a paid account to use Pet Alerts?

Accepted Answer

No. The Pet Alert Network is free for all registered KasPaws users.

Question 12

How do sighting reports work?

Accepted Answer

When someone sees a pet that matches a lost pet alert, they can submit a sighting report with a location. The pet's owner receives a notification and can view sightings on a live map.

Question 13

How do I become a sitter on KasPaws?

Accepted Answer

Already have a Pet Parent account? Open your Account page and tap "Become a Sitter" to add the sitter side without losing your pets, favorites, or bookings. Brand-new to KasPaws? Visit the Become a Sitter page to start your application — create a profile, set your services and pricing, configure availability, and submit for verification.

Question 14

How much does it cost to be a sitter?

Accepted Answer

KasPaws offers two pricing options: a flat $40/month subscription with lower processing fees, or a pay-per-booking model at 8% per completed booking with no monthly cost.

Question 15

How do I get paid?

Accepted Answer

Payouts are processed after each completed booking. Funds are transferred to your connected bank account through our secure payment provider.

Question 16

What is the sitter verification process?

Accepted Answer

KasPaws verifies sitter profiles to build trust with pet parents. The verification process may include identity checks and profile review. Verified sitters receive a badge on their profile.

Question 17

How does KasPaws keep pets safe?

Accepted Answer

Every sitter completes a verification process before they can accept bookings. All communication happens through the platform, payments are encrypted, and our safety team is available for urgent issues.

Question 18

How is my data protected?

Accepted Answer

KasPaws uses industry-standard encryption for all payments and personal data. We do not share your information with third parties except as described in our Privacy Policy.

Question 19

How do I report a safety concern?

Accepted Answer

Contact our team through in-app support or email contact@kaspaws.com. We take every report seriously and investigate promptly.

Question 20

Is there a booking guarantee?

Accepted Answer

Yes. Every booking on KasPaws is covered by our service guarantee. If something goes wrong, our support team investigates and works to make it right.

Frequently asked questions

Getting Started

Booking & Services

Pet Alert Network

For Pet Pros

Safety & Privacy